Introduction
Porthole Cottage St Ives and all websites and brochures operated and/or produced in relation to it are owned and maintained by Porthole Cottage St Ives (“we” or “us”), our website address is: portholecottagestives.co.uk
This privacy policy governs the manner in which Porthole Cottage St Ives collects, uses, maintains and discloses information collected from users. Your privacy is very important to us. Accordingly, we have revised our policy in line with the introduction of GDPR in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our privacy policy.
Collection of information
When accessing the portholecottagestives.co.uk website, certain information will be collected during your visit.
Similar to other commercial websites, this website utilises a standard technology called “cookies” and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the website visited just before and just after our own, as well as your IP address. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.
If you choose to make a booking with us, or make queries about a potential booking, we will collect details that you provide in relation to that booking or query.
Information held is likely to include your name, contact details, information about people travelling with you, information about your booking and any additional information we may need to help manage you booking.
In order to ensure your transactions are as secure as possible, we hand over payment card processing to Stripe. Under no circumstances will Porthole Cottage hold sensitive payment details (credit or debit card number, expiry date and security code). Find out more details about Stripe security here: https://stripe.com/docs/security/stripe
How do we use your information?
- The information you provide may be used in a number of ways, including:
- To enable us to complete your booking;
- We may pass your details to another organisation affiliated with us in order to supply/deliver products or services you have purchased and/or to provide after-sales service (eg housekeeping services);
- For statistical purposes when we evaluate our range of services;
- To tell you about other special offers and services we think may be of interest to you (if you have selected this preference when booking);
- To manage customer service queries;
- To help us to provide details or information you may have requested.
On what legal basis will we process your information?
We will always process your personal information on lawful grounds and in particular on the grounds set out below:-
Performance of a Contract
If you make a booking through us we will use the details that you give to provide that booking to you. This information is likely to include your name, contact details, payment details, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific needs.
Legitimate Interest
We want to give you the best possible customer experience whilst respecting your privacy.
We may use your name and contact details to tell you about our special offers and services which we think may be of interest to you – if you have given us permission to do so. You can ask us to stop doing so at any time.
We may use some of your personal information for statistical purposes when we evaluate our range of services.
Legal Obligation
We may also use and disclose your personal data for compliance purposes, as required by any legal or taxation authority and to the extent that we are required to do so by law or regulation.
Sharing your personal information
In order to provide you with the products and services that we offer we may share your information with:
- Secure payment provider “Stripe;
- Other third parties who we may need to work with to deliver services for example, housekeeping, website designers and developers.
We may also use and disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, to legal and taxation authorities, to prevent crime and in order to establish, exercise or defend our legal rights.
How we protect your information
We may from time to time appoint third party service providers, to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas including the USA.
We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and in compliance with applicable privacy laws. If we transfer your personal data to service providers outside the European Economic Area then we will always use a lawful method to do so. In the case of transfers to the USA this may be either the “Privacy Shield” Programme or an agreement in a form approved by the European Commission. In the case of transfers to other countries outside the European Economic Area then this will be an agreement in a form approved by the European Commission.
Updating Your Details
If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences or send an email to hello@portholecottagestives.co.uk or alternatively you can call 07894 566436.
How long will we hold your information for?
We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of, or deleted, in a secure manner.
Your rights
You have the right to ask us at any time:
- To confirm whether we hold any of your personal data;
- To send you a copy of any personal data that we hold about you;
- To correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
- To delete (to the extent possible) any of your personal data, where we are required by law to do so;
- To stop processing your personal data, where we are required by law to do so;
- To let you have a portable copy of the personal data we hold about you, where we are required by law to do so;
- To stop processing any of your personal data that we process on the basis of our legitimate interests;
- To stop sending you marketing material. However please note that we may continue to send you essential (i.e. non-marketing) communications, such as email updates and balance reminders.
Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision.
We do not use your personal data for the purpose of profiling.
Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent.
If you wish to exercise any of these rights, or wish to object to our use of your personal information, please email our
Data Protection Co-ordinator at hello@portholecottagestives.co.uk
Does the notice apply to linked websites?
Our websites may contain links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy policies.
How do we update this privacy notice?
We keep our privacy notice under regular review and we will place any updates on our webpage.
Who can I contact if I have queries about this privacy notice?
You can also contact us directly if you have any questions about our privacy notice or information we hold about you.
Please email our Data Protection Co-ordinator at hello@portholecottagestives.co.uk
If you are dissatisfied with our handling of any complaint you also have the right to raise concerns with
The UK Information Commissioner: https://ico.org.uk
Porthole Cottage St Ives Terms and Conditions of Trade
In order to understand the full legal framework under which Porthole Cottage St Ives operates it is recommended that you read the Terms and Conditions https://portholecottagestives.co.uk/terms-conditions/
14 Copyright
This website is protected by copyright. © Porthole Cottage St Ives, unless otherwise stated. Site content is not to be copied, modified, distributed, published or made available on a network without the prior written consent of Porthole Cottage St Ives. All other rights reserved.
Please feel free to establish a link to this site from your site, provided the context is relevant and the link or its description is not detrimental to the business of Porthole Cottage St Ives. All links to this site must go to the homepage. Please do not link directly to any other pages on this site.
All images used within this website are copyright © Porthole Cottage St Ives, unless otherwise stated. If you require any further information, please email your request to hello@portholecottagestives.co.uk