Porthole Cottage Booking Conditions
Please read these carefully.
1. These terms and conditions form a contract between the owner of the property and you, the guest. All rental agreements are arranged by the owners of Porthole Cottage. The property owner is responsible for ensuring that the property is compliant with all current health and safety regulations including gas, electrical, and fire safety.
2. Bookings should be made on the booking form (on this website) and your booking is secured by a non refundable* deposit of 25% of the total amount – made up of rental charge + £25 booking fee + £200 damage deposit.
The remaining balance is to be paid 6 weeks prior to the commencement of your stay.
If a booking is made less than 6 weeks before the holiday commences then the full amount of rental charge + £25 booking fee + £200 damage deposit is due at the time of booking.
Failure to make final balance payments by the timeframe outlined above may result in your stay at the property being made available to other parties for booking.
Electronic payment made via the website.
3. Lettings commence at 5pm on the first day of the tenancy and end at 10.00am on the day of departure unless notified otherwise.
4. The guest undertakes to leave the property in a clean and tidy condition. A Damage Deposit of £200.00 is taken for each booking. This is held to cover any costs of repairs, replacements or additional cleaning charges if the property is left in an unsatisfactory condition. This includes evidence that pets have been allowed in the property. The guests are responsible for the property and its contents and so if the guest finds any damage on arrival the guest should inform the owners immediately so that steps can be taken to rectify this. On departure all damages/breakages/losses should be reported to the owners. The Damage Deposit usually covers all breakages/damages/losses but the guest will be liable for any costs incurred over and above the Damage Deposit limit. If there are no such costs, the Damage Deposit will be returned within 14 days of the end of the rental period.
5. Any guest with special requirements such as allergies or mobility issues should clarify in writing their specific needs and seek confirmation that the property booked is suitable for these needs prior to making a booking.
6. The property should only be used for the number of guests outlined on the booking form and guests should notify the owner of any intention to invite additional guests to stay overnight.
7. We do not accept bookings from any person aged under 21 or large same sex groups without prior communication. Only after agreement with the owner who may request a larger Damage Deposit to be paid.
8. If for any reason beyond the owner’s control (e.g. fire damage) the property is not available on the date booked, all deposits and rental down payments will be refunded in full but the clients shall have no further claim.
9. (a) If the booking is cancelled by the guest for any reason the guest will remain legally liable to pay the full balance as specified on the Booking Form. The guest is urged to take out holiday insurance against the possibility of cancelling.
9. (b). All cancellations should be confirmed by the guest to the owners immediately.
10. Acceptance of a reservation relates to short-term occupation of the Property for the purpose of a holiday as detailed by the Housing Act 1988, schedule 1, paragraph 9. The Guest agrees that no assured tenancy is created by the Agreement and no periodic tenancy will arise when it ends.
11. No pets allowed.
12. Any complaints must be notified to the owners immediately, so that on-the-spot remedial action can be taken if needed. In no circumstances will compensation be made for complaints made after the tenancy has ended or the guest has vacated the property.
13. Guests are asked to not to cause any unreasonable noise or disturbance that may constitute an annoyance to the residents of the adjoining properties.
14. The owners reserve the right to cancel or refuse any booking where a guests behaviour is deemed, in their reasonable opinion, either aggressive or unnecessarily anti-social in any way.
15. Whilst every effort has been made to describe the property as fully and accurately as possible we cannot accept responsibility or liability for any changes the owner may have made, or for any disappointment caused where a guest has differing expectations to those detailed in the description.
All details are given in good faith and are believed to be correct at the time they were published but their accuracy cannot be fully guaranteed. Any amendments notified to us will be fully available on our web site.
Every effort will be made to ensure the standard of the property is maintained and that all items of equipment described and supplied by the owner are in good working order. However, no guarantee is given or liability accepted if any breakdown occurs. Repairs are always affected as soon as possible, although inevitably delays may occur.
16. WiFi. Broadband speeds and service can vary, where there is an issue such as faulty telephone line or router provided by a service provider, this is deemed beyond the owners capability to resolve quickly, the guest accepts that this service cannot be 100 percent guaranteed.
NO SMOKING PLEASE
NO PETS
(COVID STANCE) In the event of a national and/or localised lockdown due to Covid-19, the owners will happily help guests transfer their bookings to another date in the future. If alternative holiday arrangements are unable to be made then the owners will provide a full refund excluding the £25.00 administration fee to guests.